damned ISP tech support robots

insaneferret · 11-01-2004, 08:23 AM

right now i want to just strangle time warner cable's tech support flunkies, for the past month i have been having 30-100% packet loss which makes using the internet near useless as anything at all takes 5 minutes to load, i have called the bastards near 15 times and every damn time i have to tear down half the LAN in my house in order to eliminate all the things they dont support and go through the same damn idiotic resetting of the modem that i've done 15 times and still does'nt help. It's the same problem i've been having for a whole damn month that i keep calling you for, nothing has changed, you'll exhaust your pitiful troubleshooting options and send me up to tier 3 support again so they can make me do the exact same thing that tier 1 did and after 1/2 hour of determining that you have no farking clue what the heck is going on, you make an appointment for a technician to come over to my house a week later for him to take one look at the system and say there's nothing wrong and leave ("some packet loss is normal"...asshole), i've had a total of 7 technicians come over and while one of them actually did replace something in the box outside, which did absolutely nothing, all of them left without doing a thing (it's uncanny how the piece of crap starts working when there's a tech over)

so yea, it's still messed up, i have another technician coming over on wednesday after calling them again and making tech support pull up the history of the account to see the crap that has been going on, so he says they will need some high level line tech to look at the main line coming to the house, but they have to schedule a regular idiot tech to come and look at it before they can schedule a line tech (asi if the previous 7 werent good enough)

grrrr, damn bastards

11-01-2004, 08:23 AM	#1
insaneferret Forum Regular Join Date: Apr 2004 Location: Houston, TX Age: 41 Posts: 303	damned ISP tech support robots right now i want to just strangle time warner cable's tech support flunkies, for the past month i have been having 30-100% packet loss which makes using the internet near useless as anything at all takes 5 minutes to load, i have called the bastards near 15 times and every damn time i have to tear down half the LAN in my house in order to eliminate all the things they dont support and go through the same damn idiotic resetting of the modem that i've done 15 times and still does'nt help. It's the same problem i've been having for a whole damn month that i keep calling you for, nothing has changed, you'll exhaust your pitiful troubleshooting options and send me up to tier 3 support again so they can make me do the exact same thing that tier 1 did and after 1/2 hour of determining that you have no farking clue what the heck is going on, you make an appointment for a technician to come over to my house a week later for him to take one look at the system and say there's nothing wrong and leave ("some packet loss is normal"...asshole), i've had a total of 7 technicians come over and while one of them actually did replace something in the box outside, which did absolutely nothing, all of them left without doing a thing (it's uncanny how the piece of crap starts working when there's a tech over) so yea, it's still messed up, i have another technician coming over on wednesday after calling them again and making tech support pull up the history of the account to see the crap that has been going on, so he says they will need some high level line tech to look at the main line coming to the house, but they have to schedule a regular idiot tech to come and look at it before they can schedule a line tech (asi if the previous 7 werent good enough) grrrr, damn bastards __________________